Frequently Asked Questions

Delivery Information:
We currently deliver Monday - Friday. Orders placed on a Friday will be dispatched the following Monday. All orders will be shipped within 1-2 business days. 

How do I track my order?
Once your order has been fulfilled, you'll receive a shipping confirmation email that will include tracking information. 

How do I change my order?
Please email us as soon as you discover your order needs to be changed by emailing If your item has not shipped yet, and the item you require is in stock, we may be able to make arrangements for the correct item to be shipped.

What do I do if I've received the wrong item?
In the unlikely event that this occurs, please email us immediately at with the following information to ensure we resolve this for you quickly and efficiently.
  • Your order number
  • Name of missing item
  • Name of item received 
  • A clear photograph of the item, including logo

Once we receive the information above, we will get this taken care of for you immediately. All claims for incorrect/missing items must be made within 7 days of delivery.

How do I return my items?
Contact us at with the following information.

  • Your order number
  • Item(s) you'd like to return & why

We will accept returns / exchanges for goods that have not been soiled or damaged less shipping costs. Once items are shipped back to us, we will process the refund within 24-48 hours. Make sure to keep proof of postage & tracking number for your reference (in the unlikely case a package goes missing).

How long do I have to return / exchange my items?
We accept returns up to 30 days after the delivery date.

If you have more questions, please contact or fill out the form below and we will be in contact.