Frequently Asked Questions
Delivery Information:
We currently package and ship Monday - Friday. Orders placed on a Friday will be dispatched the following week. Orders will be shipped between 7-10 business days.
How do I track my order?
Once your order has been fulfilled, you'll receive a shipping confirmation email that will include tracking information.
How do I change my order?
All sales are final and cannot be changed.
What do I do if I've received the wrong item?
In the unlikely event that this occurs, please email us immediately at melsmoves@gmail.com with the following information to ensure we resolve this for you quickly and efficiently.
We currently package and ship Monday - Friday. Orders placed on a Friday will be dispatched the following week. Orders will be shipped between 7-10 business days.
How do I track my order?
Once your order has been fulfilled, you'll receive a shipping confirmation email that will include tracking information.
How do I change my order?
All sales are final and cannot be changed.
What do I do if I've received the wrong item?
In the unlikely event that this occurs, please email us immediately at melsmoves@gmail.com with the following information to ensure we resolve this for you quickly and efficiently.
- Your order number
- Name of missing item
- Name of item received
- A clear photograph of the item, including logo
Once we receive the information above, we will get this taken care of for you immediately. All claims for incorrect/missing items must be made within 3 days of receiving the package.
How do I return my items?
All sales are final and we are no longer accepting returns.
How long do I have to return / exchange my items?
We are no longer accepting returns or exchanges.
If you have more questions, please contact melsmoves@gmail.com or fill out the form below and we will be in contact.